What happens to advances, security, and goods already in motion when an order or booking is cancelled.
Last updated: 5 August 2026Because every order moves through documentation, advance payment, production, and shipping stages, how much of an advance or security deposit is refundable depends on how far the order has progressed when it's cancelled. This policy sets out the general framework; specific figures (advance percentage, security amount) are confirmed in writing for each order and take precedence over the general examples below.
You can cancel or reschedule a consultation booking from your dashboard at no charge, provided it's more than 24 hours before the scheduled time. Cancellations inside 24 hours, or repeated no-shows, may require rebooking through your Sales Agent rather than self-service.
If an order is cancelled while still in Pending documentation or after the buyer's advance is received but before the supplier has been paid or begun production, the buyer's advance is refundable in full, less any payment processing costs already incurred.
| Order stage at cancellation | Buyer advance |
|---|---|
| Pending documentation | Fully refundable |
| Buyer advance received, supplier not yet paid | Fully refundable |
Once a supplier advance has been paid and production has begun, the supplier has committed materials, capacity, and labor to the order. Cancelling at this stage typically forfeits the supplier's advance to cover work already performed, while any remaining, uncommitted portion of the buyer's payment is refunded.
| Order stage at cancellation | Buyer refund |
|---|---|
| Supplier advance paid, production in progress | Partially refundable |
| Production complete, awaiting shipment | Partially refundable |
If goods have already shipped, cleared customs, or arrived when a cancellation happens — due to late arrival, a payment issue, or another reason — the advance tied to those goods is generally non-refundable, since the product itself has been produced and moved. In this situation, globalsourico takes the goods into warehouse storage rather than returning them to the supplier, and will work with you on one of the following:
| Order stage at cancellation | Buyer refund |
|---|---|
| Shipped / customs clearance | Non-refundable — goods warehoused |
| Delivered | Non-refundable — see quality disputes below |
If delivered goods don't match the agreed specification, quantity, or quality, raise it with your Country Head or assigned processing officer within the inspection window stated for your order. We'll work with the supplier toward a resolution — replacement, partial refund, or credit — before treating the matter as a standard cancellation.
Approved refunds are processed back to the original payment method (or an agreed alternative) within 10–15 business days of approval. Cross-border refunds may take longer depending on banking and currency conversion timelines in the relevant country.
Delays or cancellations caused by events outside globalsourico's or the supplier's reasonable control — natural disasters, port closures, customs actions, or similar — are handled case by case, and standard non-refundable terms may be relaxed at globalsourico's discretion given the circumstances.
Contact your assigned Sales Agent or Country Head directly, or reach out through the Contact page referencing your order number. Include the reason for cancellation — this determines which stage of this policy applies.